Wipro Jobs 2025 Hiring Freshers : Wipro Jobs 2025 Hiring Freshers For the Role of Service Desk Analyst L1 Role. Any Graduate Candidates Required to Apply or Eligible For this Post.More Details Related Wipro Tech Jobs 2025 Latest Hiring and Apply Link and More Job Related details see below.
Before Checking the Complete Job Description For the Role of Service Desk Analyst L1 For Freshers in Wipro.
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Wipro Jobs 2025 Hiring For Service Desk Analyst L1 Role. :
Name of the Company : Wipro
Official Website : www.Wipro.com
Job Role : Service Desk Analyst L1
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 5.00 LPA (Expected)
Job Location : Hyderabad
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives
Do
Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
Regular MIS & resolution log management on queries raised
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
Identify and suggest improvements on processes, procedures etc
Deliver
NoPerformance ParameterMeasure1Service Desk Delivery
Adherence to TAT, SLA as per SoW
Minimal Escalation
Customer Experience
2Personal
Attendance
Documentation etc
Mandatory Skills: TIS Service Desk .>
More Details and Apply Link Details : ApplyHere
PLEASE FOLLOW OUR TELEGRAM/WHATSAPP/INSTAGRAM PAGES. WE REGULARLY UPDATED AND DAILY JOB POSTINGS FOR FRESHERS IN TOP MNC’S, PRIVATE JOBS, WORK FROM HOME JOBS AND LATEST GOVERNMENT JOBS. WE PROVIDED THE LINKS BELOW PLEASE FOLLOW AND SUBSCRIBE AND SHARE WITH YOUR FRIENDS.
FOR TELEGRAM GROUP : CLICK HERE
FOR WHATSAPP GROUP : CLICK HERE
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