Twilio Recruitment Drive Jobs 2025 Hiring Freshers : Twilio Recruitment Drive Jobs 2025 Hiring Freshers For the Role of Operations Specialist Role. Any Graduate Candidates Required to Apply or Eligible For this Post.More Details Related Twilio Jobs 2025 Latest Hiring and Apply Link and More Job Related details see below.
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Twilio Recruitment Drive Jobs 2025 Hiring For Operations Specialist Role. :
Name of the Company : Twilio
Official Website : www.twilio.com
Job Role : Operations Specialist Role
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 6.00 LPA (Expected)
Job Location : Across India (Remote)
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world’s connectivity.
Responsibilities
In this role, you’ll:
Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
Log customer interactions and tag/categorize issues accordingly.
Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently triage complex issues to the Level 2 team.
Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas.
Work independently to troubleshoot/determine resolution for issues across the entirety of your team’s domain.
Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Ability to work in rotational shifts 5:30PM -2:30AM or 09:00 PM – 06:00 AM)
You’re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
Experience Required: 1 – 3 Yrs*( depending on candidature)
Strong technical background need not apply
Previous experience into Advanced Email writing, handling international escalations(voice, chat and email)
International stakeholder handling
Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team
Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded
Previous experience into doing root cause analysis
Ready to take up additional tasks depending on requirements
You’re empathetic and customer centric to the core.
You’re a clear verbal and written communicator.
You’re introspective and committed to continuous self-improvement.
You’re capable of learning quickly and mastering complicated systems.
You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company’s goals.
You’re able to complete tasks in core areas within SLAs.
More Details and Apply Link Details : ApplyHere
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