Rackspace Jobs 2025 Hiring Freshers : Rackspace Jobs 2025 Hiring Freshers For Technical Support.Any Graduate Candidates Required to Apply or Eligible For this Post.
More Details Related Rackspace Jobs 2025 Latest Hiring and Apply Link and More Job Related details see below.
Before Checking the Complete Job Description For the Role of Technical Support For Freshers in Rackspace.
PLEASE FOLLOW OUR TELEGRAM/WHATSAPP/INSTAGRAM PAGES.WE REGULARLY UPDATED AND DAILY JOB POSTINGS FOR FRESHERS IN TOP MNC’S, PRIVATE JOBS, WORK FROM HOME JOBS AND LATEST GOVERNMENT JOBS. WE PROVIDED THE LINKS BELOW PLEASE FOLLOW AND SUBSCRIBE AND SHARE WITH YOUR FRIENDS.
FOR TELEGRAM GROUP : CLICK HERE
FOR WHATSAPP GROUP : CLICK HERE
FOR INSTAGRAM GROUP: CLICK HERE
Rackspace Jobs 2025 Hiring For Technical Support. :
Name of the Company : Rackspace
Official Website : www.rackspace.com
Job Role : Technical Support
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 5.00 LPA (Expected)
Job Location : Gurgaon
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
Job Title: Support Technician (Help Desk)
Experience: Supporting- Global Clients (Preferably US/UK) Providing support (Microsoft Office, Windows OS)
Education: (Qualified Graduates only)
Communication: Excellent communication skills
Must be open to work in shifts 24/7 *
Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more talent on board. If you would like to be part of this journey, working with the industry’s best, why not join the Technical Support group here in India!
JOB DESCRIPTION:
Perform ticket queue management
Monitor inbound customer ticket requests and route/troubleshoot.
Should have proven knowledge of Computer systems and functions
Administer and provide User account provisioning.
Provide support for business software including Microsoft Office
Service Desk professional with good customer service knowledge to join our Rackspace FLR team.
To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.
Providing a call logging and basic technical support function to callers. You will also ensure that the various tickets are monitored and followed up on.
Perform capabilities gap analysis and drive continual service improvement across end user support services.
Own tickets throughout their lifecycle in line with the ITIL model
Regularly update customers on their own open tickets
Provide excellent customer service and call handling including email updates.
ITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus.
ROLE DIMENSIONS Geographical remit – International customer base
Proficient support of Microsoft products.
Ability to configure printers and other devices within the windows OS
Must be open to work in 24×7 environment
Strong understanding of Win 10 OS (Deployment and Support), Office 365 (User and group), Active Directory (creating and managing user accounts, creating, and managing distribution/security group)
Basic knowledge of Azure
Incident management and Hardware / Software related troubleshooting skills
Familiar with device OS installation or re-imaging.Familiarity with cross platform basic troubleshooting tasks (ping, traceroute etc.)
More Details and Apply Link Details : ApplyHere
PLEASE FOLLOW OUR TELEGRAM/WHATSAPP/INSTAGRAM PAGES. WE REGULARLY UPDATED AND DAILY JOB POSTINGS FOR FRESHERS IN TOP MNC’S, PRIVATE JOBS, WORK FROM HOME JOBS AND LATEST GOVERNMENT JOBS. WE PROVIDED THE LINKS BELOW PLEASE FOLLOW AND SUBSCRIBE AND SHARE WITH YOUR FRIENDS.
FOR TELEGRAM GROUP : CLICK HERE
FOR WHATSAPP GROUP : CLICK HERE
FOR INSTAGRAM GROUP: CLICK HERE
For More Job Updates BookMark this Website or Follow Above Mentioned Links.