Genpact Jobs 2026 Hiring Freshers : Genpact Jobs 2026 Hiring Freshers For the Role of Management Trainee Quality Analyst. Any Graduate Candidates Required to Apply or Eligible For this Post.More Details Related Genpact Jobs 2026 Latest Hiring and Apply Link and More Job Related details see below.
Before Checking the Complete Job Description For the Role of Management Trainee Quality Analyst Freshers in Genpact.
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Genpact Jobs 2026 Hiring Freshers For Management Trainee Quality Analyst Role. :
Name of the Company : Genpact
Official Website : www.Genpact.com
Job Role : Management Trainee Quality Analyst
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 5.00 LPA (Expected)
Job Location : Gurugram
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
Genpact inviting applications for the role of Management Trainee – Quality Analyst (Customer Care).
Key Responsibilities :
Training Delivery: Facilitate onboarding sessions and ongoing learning programs for new team members using structured training materials. Support them during the initial transition phase to ensure readiness for operational responsibilities.
Quality Evaluation: Review customer interactions (calls or cases) to assess performance standards, provide constructive feedback, and implement improvement plans where required.
Skill Development: Conduct refresher training sessions and knowledge assessments to ensure continuous learning and alignment with updated processes.
Compliance Monitoring: Ensure that all team activities adhere to internal policies and applicable industry standards.
Performance Reporting: Prepare regular updates on training outcomes, quality metrics, and team progress for leadership review.
Customer Escalation Handling: Address complex customer concerns and ensure satisfactory resolution while maintaining service quality standards.
Process Enhancement: Identify gaps in workflows and suggest improvements to increase efficiency and overall effectiveness.
Process Adherence: Ensure all operational activities strictly follow defined procedures during customer interactions.
Required Qualifications :
Strong leadership skills with the ability to guide and motivate teams.
Analytical mindset with effective problem-solving capabilities.
Excellent verbal and written communication skills.
Flexibility to work in a fast-paced, round-the-clock environment.
Willingness to work evening or night shifts aligned with international operations.
Prior experience in international voice processes (inbound/outbound).
Experience in training or quality analysis roles such as process trainer or quality auditor.
10-hour shift (including breaks)
Rotational shifts aligned with US business hours (evening/night shifts in India)
Graduation or post-graduation in any discipline.
Proficiency in MS Word and Excel.
Ability to meet deadlines while maintaining quality standards.
Strong ethical approach and attention to compliance.
Team collaboration and interpersonal skills.
PLEASE FOLLOW OUR TELEGRAM/WHATSAPP/INSTAGRAM PAGES. WE REGULARLY UPDATED AND DAILY JOB POSTINGS FOR FRESHERS IN TOP MNC’S, PRIVATE JOBS, WORK FROM HOME JOBS AND LATEST GOVERNMENT JOBS. WE PROVIDED THE LINKS BELOW PLEASE FOLLOW AND SUBSCRIBE AND SHARE WITH YOUR FRIENDS.
FOR TELEGRAM GROUP : CLICK HERE
FOR WHATSAPP GROUP : CLICK HERE
FOR INSTAGRAM GROUP: CLICK HERE
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