Genpact Jobs 2025 Hiring Freshers : Genpact Jobs 2025 Hiring Freshers For the Role of Voice Process Role. Any Graduate Candidates Required to Apply or Eligible For this Post.More Details Related Genpact Jobs 2025 Latest Hiring and Apply Link and More Job Related details see below.
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Genpact Jobs 2025 Hiring For Voice Process Role. :
Name of the Company : Genpact
Official Website : www.Genpact.com
Job Role : Voice Process
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 5.00 LPA (Expected)
Job Location : Bangalore
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
Genpact inviting applications for the role of Voice Roles – AML/KYC || Bangalore
Job Profile – Voice Roles – AML/ KYC
Job Location – Bangalore
Shift – Flexible with Any shift
Experience – 0-1 years
Fluent In English Language
We are seeking customer-focused professionals to support a large-scale KYC uplift program, with responsibilities centered around identity verification for individual retail and commercial customers. In this role, you will play a critical part in validating customer identities and reviewing associated documentation in line with policy and procedural requirements of Genpact’s client.
Customer interactions may occur through multiple channels which includes voice and email with the role requiring high-quality, compliant, and empathetic service experience at every touchpoint.
Responsibilities
In this role, you will be responsible for all the activities related to AML/KYC which include:
Customer Calls: You’ll engage with customers over the phone to guide them through the KYC requirements and provide clarity on the information and documents they need to complete the process.
Case Management: While interacting with the customer you’ll validate submitted documentation, perform ID checks using prescribed systems, and ensure each case complies with defined policy and procedural standards. If documentation is incomplete or incorrect – if received via email – you’ll follow up with empathy and precision to help the customer and maintain data accuracy.
Collaborate & Prioritize: You’ll collaborate with teams to resolve exceptions and ensure cases move swiftly through the workflow. You’ll prioritize your workload based on task assignment and prioritization set by your Team Leaders.
KPI & Quality Focus: You’ll be accountable for meeting defined performance indicators balancing compliance, turnaround times, and a positive, customer-centric experience.
Effective Communication: You convey information clearly, confidently, and professionally across both written and verbal channels.
Customer Service Experience: You have experience managing daily customer interactions via voice and email, particularly in identity verification (ID&V) and KYC processes for retail and commercial clients. You’re skilled at handling objections and navigating challenging conversations, while consistently delivering a positive customer experience.
Analytical Skills: You are confident in reviewing customer identification documents and verifying them in line with policy, regulatory, and compliance requirements.
Problem Solving: You take a proactive approach to resolving documentation gaps or issues, balancing accuracy with a strong focus on customer outcomes and risk.
Compliance Orientation: You understand when and how to escalate exceptions, working collaboratively with internal teams to meet SLAs and policy standards.
Attention to Detail & Empathy: You apply a keen eye for detail and a customer-first mindset, ensuring service excellence while adhering to compliance requirements.
Tech Fluency & Process Awareness: You’re comfortable using multiple systems and tools to manage workflows, identify efficiencies, and contribute to process improvements. You’re also committed to continuous learning and growing your understanding of the regulatory landscape.
Qualifications we seek in you!
minimum Qualifications
Graduate or bachelor’s degree (except B.tech/BCA)
Excellent command of written and spoken English
Preferred qualifications
Prior experience in Customer Service or Contact Centre roles
Basic knowledge of KYC (Know Your Customer) and IDV (Identity Verification) requirements for Individual Customers
Experience with Australian KYC & IDV processes is preferred
More Details and Apply Link Details : ApplyHere
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