Deloitte Jobs 2024 Freshers : Deloitte Jobs Hiring Freshers For IT Operations Associate..
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Deloitte Jobs 2024 For IT Operations Associate… :
Name of the Company : Deloitte
Official Website : www.deloitte.com
Job Role : IT Operations Associate
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 8 LPA (Expected)
Job Location : Hyderabad
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
Executive – Service Desk will be primarily responsible for performing L1 Service Desk activities such as Respond to customer inquiries, communicate with Customers, address customer issues.
Roles & Responsibilities:
Entry level role with min of 6 month to 1 year of experience.
Respond to customer inquiries through multiple channels – Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).
Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
Communicate (verbal and written) with customers from different countries and cultures (Americas, EMEA, APAC)
Recording, diagnosing, troubleshooting, resolving incidents and service requests based on a defined scope of support.
Strive to achieve client satisfaction while maintaining technical accuracy and efficiency with adherence to contact quality guidelines.
Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
Responsible to resolve assigned incident/problems, displaying clear understanding of SLA and Incident lifecycle.
Reporting and updating supervisors for daily progress and guidance on assignments and concerns.
Demonstrate flexibility in working in different shifts (24×7 operations).
Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service.
6-18 months of prior work experience (preferably in service desk)
Technical Skills:
Basic understanding of Microsoft Office applications (Outlook, Excel, Word, PowerPoint)..
Soft Skills:
Basic troubleshooting skills to diagnose and resolve/address customer issues/requests
Posseses required communications skills both verbal and written.
Work hour flexibility
Agility and positive attitude for learning
Team player with mindset to share knowledge, maintain transparency and grow together with team.
Agility for quick learning
Problem-solving skills
Analytical skills
Work hour flexibility
More Details and Apply Link Details : ApplyHere
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