Citi Jobs 2025 Hiring Freshers : Citi Jobs 2025 Hiring Freshers For the Role of Chat operations.
Any Graduate Candidates Required to Apply or Eligible For this Post. More Details
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Before Checking the Complete Job Description For the Role of Chat operations For Freshers in Citi.
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Citi Jobs 2025 Hiring For Chat operations. :
Name of the Company : Citi
Official Website : www.citigroup.com
Job Role : Chat operations
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 5.00 LPA (Expected)
Job Location : Pune
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team.
Responsibilities:
Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
Follow-up on all customer requests via chat and email
Maintains detailed knowledge of product and service offerings to customers
Analyzes risk areas and identify solutions to meet customer’s needs
Ensuring Information security for sensitive data
Helps to teach our customer how to self-service through our internet website
Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
Accurate reporting of MIS/Timekeeping
Undertake other assignments/projects as given by the Team Lead/Manager
Apply professional attitude and image for all internal and external customers
Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Qualifications-External:
Overall 0 – 3 years of relevant experience
Sound presentation and analytical skills
Strong problem solving skills and detail-oriented
Graduate in any stream, masters degree is not a mandate
Preferences:
Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
Must possess good analytical skills
Courteous with strong customer service orientation
Dependable with proficient attention to detail
Persuasiveness and a willingness to resolve customer queries
Prior experience working in a customer service/customer support space for international market is highly preferred.
Prior experience in email/chat process highly preferred
Experience working in a retail banking space is highly preferred.
More Details and Apply Link Details : ApplyHere
PLEASE FOLLOW OUR TELEGRAM/WHATSAPP/INSTAGRAM PAGES. WE REGULARLY UPDATED AND DAILY JOB POSTINGS FOR FRESHERS IN TOP MNC’S, PRIVATE JOBS, WORK FROM HOME JOBS AND LATEST GOVERNMENT JOBS. WE PROVIDED THE LINKS BELOW PLEASE FOLLOW AND SUBSCRIBE AND SHARE WITH YOUR FRIENDS.
FOR TELEGRAM GROUP : CLICK HERE
FOR WHATSAPP GROUP : CLICK HERE
FOR INSTAGRAM GROUP: CLICK HERE
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