Capgemini Jobs 2025 Hiring Freshers : Capgemini Jobs 2025 Hiring Freshers For the Role of Contact Support Group (CSG) IT Enablers Role. Any Graduate Candidates Required to Apply or Eligible For this Post.More Details Related Capgemini Jobs 2025 Latest Hiring and Apply Link and More Job Related details see below.
Before Checking the Complete Job Description For the Role of Contact Support Group (CSG) IT Enablers For Freshers in Capgemini.
PLEASE FOLLOW OUR TELEGRAM/WHATSAPP/INSTAGRAM PAGES.WE REGULARLY UPDATED AND DAILY JOB POSTINGS FOR FRESHERS IN TOP MNC’S, PRIVATE JOBS, WORK FROM HOME JOBS AND LATEST GOVERNMENT JOBS. WE PROVIDED THE LINKS BELOW PLEASE FOLLOW AND SUBSCRIBE AND SHARE WITH YOUR FRIENDS.
FOR TELEGRAM GROUP : CLICK HERE
FOR WHATSAPP GROUP : CLICK HERE
FOR INSTAGRAM GROUP: CLICK HERE
Capgemini Jobs 2025 Hiring For Contact Support Group (CSG) IT Enablers Role. :
Name of the Company : Capgemini
Official Website : www.Capgemini.com
Job Role : Contact Support Group (CSG) IT Enablers
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 5.00 LPA (Expected)
Job Location : Noida
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
Service Delivery – Its our service to the customer and delivering what is expected
Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
Clarify customer requirements
Probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills:
Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Candidates must be open to relocate to any location and work in night shifts
Qualification –
Candidates must have completed any 3-year diploma / graduation in 2025
More Details and Apply Link Details : ApplyHere
PLEASE FOLLOW OUR TELEGRAM/WHATSAPP/INSTAGRAM PAGES. WE REGULARLY UPDATED AND DAILY JOB POSTINGS FOR FRESHERS IN TOP MNC’S, PRIVATE JOBS, WORK FROM HOME JOBS AND LATEST GOVERNMENT JOBS. WE PROVIDED THE LINKS BELOW PLEASE FOLLOW AND SUBSCRIBE AND SHARE WITH YOUR FRIENDS.
FOR TELEGRAM GROUP : CLICK HERE
FOR WHATSAPP GROUP : CLICK HERE
FOR INSTAGRAM GROUP: CLICK HERE
For More Job Updates BookMark this Website or Follow Above Mentioned Links.
I have interested