American Express Jobs 2026 Hiring Freshers : American Express Jobs 2026 Hiring Freshers For the Role of Customer Service Analyst. Any Graduate Candidates Required to Apply or Eligible For this Post.More Details Related American Express Jobs 2026 Latest Hiring and Apply Link and More Job Related details see below.
Before Checking the Complete Job Description For the Role of Customer Service Analyst Freshers in American Express.
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American Express Jobs 2026 Hiring For Customer Service Analyst Role. :
Name of the Company : American Express
Official Website : www.americanexpress.com
Job Role : Customer Service Analyst
Education Qualification : Any Graduate
Experience : Freshers
Salary Details : 5.00 LPA (Expected)
Job Location : Gurugram
Apply Mode : Online
Last Date : Apply Now ASAP.
General Summary of Job Details :
American Express is committed to delivering outstanding customer experiences every day.The Disputes and Fraud Operations team, part of the Global Services organization, plays a key role in supporting customers by managing dispute-related interactions efficiently and accurately. This role functions in a round-the-clock operating model, including rotational shifts and weekend coverage, requiring ongoing flexibility.
Key Responsibilities :
Address card member inquiries related to disputes and account concerns with speed and accuracy
Make timely decisions to resolve customer issues in line with defined guidelines.
Deliver high-quality customer support through inbound voice interactions
Ensure complete resolution of queries by following established processes and service standards
Use effective call-handling techniques to provide suitable options and solutions
Achieve first-contact resolution wherever possible to enhance customer satisfaction
Meet defined performance targets related to customers, employees, and business outcomes
Identify recurring issues, share feedback, and suggest improvements to processes and workflows
Maintain consistent service quality to meet customer expectations
Adhere strictly to compliance, quality, and operational guidelines
Build positive customer relationships during every interaction, creating measurable value
Accurately record account details and provide tailored solutions
Consistently deliver strong results across satisfaction, efficiency, and quality metrics
Minimum Requirements :
Completion of 10+2 education in any discipline
At least 1 year of experience in an international voice-based customer support role
Preferred Qualifications :
Strong verbal and written communication skills
Graduation in any field is an added advantage
More Details and Apply Link Details : ApplyHere
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